FAQ


Beneficiaries

Category: Beneficiaries
Absolutely! If you have a charity or non-profit close to your heart, please email us and we will do everything we can to partner up and start raising money!
Category: Beneficiaries

A percentage of all profit taken from ticket sales will be donated directly to the nominated charity, both of which are clearly identified on each draw. On top of that, the platform seeks to raise awareness of the nominated beneficiary by reaching an audience which may not have been contacted through the usual channels.

Category: Beneficiaries

We work with any registered UK charity, and any non-profit organisation, including schools and academies to help raise vital funds with your help. If you would like to join us as a beneficiary, please view the ‘Get Involved’ page or email us to arrange a call back with a member of the team.

Draws

Category: Draws

Please do! We regularly hold polls on our social media platforms but if you would like to see a specific prize, please drop us a message, either on our social media pages, or by using the ‘Contact Us’ page.

Category: Draws

Absolutely not. The platform was built with complete transparency in mind, and as such, all draws are recorded and stored securely so if a legal dispute arises, we can prove that the draw was fair. The winner is selected at random by use of an independent system and Win Win staff and immediate family cannot win a prize or enter a draw. For a full breakdown please see our terms and conditions.

Category: Draws

Each ticket you purchase, and each free postal entry is assigned the next available unique number in the draw database, against which your unique ID is assigned, ensuring that each ticket has a fair and equal chance of being drawn. To select the winner, we enter these unique ticket numbers into a ‘true random number generator’ based at random.org, developed by Dr Mads Haahr of the School of Computer Science and Statistics at Trinity College, Dublin. This selects an entry, truly at random!

The winner will be drawn by a representative of the nominated charity at their premises wherever possible, further ensuring a completely fair draw.

Category: Draws

As each draw is different, as each prize varies in value from hundreds of pounds, to hundreds of thousands of pounds, and as such, the cost to enter is proportionate to the value. There is always the free entry route however, which never changes!

Category: Draws

If a cash alternative is on offer, it will clearly state on the draw page. Usually the answer is absolutely!

Category: Draws

Yes! By entering our draws you agree to be bound by our privacy policy and terms and conditions, which clearly lay out the expectation of the winner, and what data will be used, and for what purposes.

Category: Draws

Each draw has different odds of winning due to the number of tickets on sale and the amount of free entries received. As the platform is built to raise as much money as possible for nominated beneficiaries, we do not usually indicate the amount of tickets on sale. We may on occasion, however, offer a fixed odds draw, on which we will clearly indicate the actual odds of winning. We can create these draws where a prize has been donated without an expected return to the person or organisation donating.

Category: Draws

If not enough ticket sales are reached to cover the cost of the prize, or if not enough tickets sales are reached ensuring a worthwhile donation to the nominated beneficiary, a percentage of all ticket sales will be awarded as a cash prize to the winner. For full details, please see our terms and conditions.

Category: Draws

We have mechanisms in place to ensure that the winner has ample opportunity to claim the prize, but if this fails for whatever reason, the winner will be redrawn. Please see our terms and conditions for the full rule breakdown.

Category: Draws

The winner will be drawn two business days after the draw closure date. This is to ensure that all free postal entries are received and entered into the draw. For full rules please see our terms and conditions.

General

Category: General

Any UK national over the age of 18 can take part. For the full rules please see our terms and conditions.

Category: General

Unfortunately not, as all payments we take are subject to a handling fee from our merchant services, over which we have no control. We therefore recommend that any donation you wish to make without entering be donated directly to the charity through their website or other platform they use, ensuring the maximum amount of money goes directly to them.

Category: General

Absolutely! If you are a UK registered charity, or a non-profit who can accept donations, please email us to arrange a call back from a member of the team. Equally, if you are an organisation who has a product or service the Great British public would love to own or be a part of, please email us to arrange a call back from a member of the team. For more information please visit the ‘Get Involved’ page.

Category: General

In a way, yes. If you are purchasing tickets, you must have a registered account with us, which is free by the way! Alternatively, if you are using the free entry route, you do not need to register online, but your details will be securely stored in accordance with our privacy policy and terms and conditions.

Category: General

If you are the lucky winner we will try to contact you using the details in your profile, normally telephone first then email. If we cannot make contact within the specified time period, the winner will be redrawn. For full rules please see our terms and conditions.

Category: General

Simply browse our upcoming draws, and follow the instructions to enter, either by purchasing tickets, or by using the free entry route! Easy peasy!

Category: General

You can enter as many times as you like, but we have limited the purchase of tickets to 20 per transaction to prevent accidental over spending. Please do remember however, when the fun stops, stop.

Category: General

In line with the Gambling Act 2005, the Win Win platform is not considered gambling, and as such, is not regulated by the Gambling Commission. We do take your wellbeing very seriously however, and would always ask you to remember that when the fun stops, stop. Freephone 24-7 National Gambling Helpline 0808 8020 133.

Category: General

Every ticket you purchase directly benefits the nominated beneficiary, be it a local non-profit or a national charity right here in the UK, but on top of that, you also get entered into the prize draw to win incredible prizes! Even if you don’t win, you know you’ve directly helped others with your generous donation! It’s a Win Win!

Category: General

What’s in a name? Win Win is the exciting new way to raise funds for life changing beneficiaries. Each ticket sold directly benefits a worthy cause in the UK, whilst giving you a chance to win an amazing prize, a Win Win if you ask us!

My Account

Category: My Account

Yes! The ‘Your Orders’ section of your account lists each draw you have entered.

Category: My Account

If you registered an account with Win Win using your email, you can use the ‘Forgotten Password’ link on the login page to reset your details, if you used a social account to register however, you will need to reset your login details with the provider (Facebook/Gmail etcetera) as Win Win have no control over this.

Category: My Account

You need to complete the details section of your profile, including full name, email address, telephone number, date of birth and address. This is so we can notify you if you are a winner, and deliver your prize where necessary. For full rules please see our terms and conditions.

Payments

Category: Payments

Absolutely! We use Paytriot to process our online transactions a recognised, global merchant service. All details are handled by the merchant using their secure platforms, not even Win Win have access to the payment process.

Category: Payments

Unfortunately not, as the platform is designed to raise as much money as possible for charities and non-profit, all sales are final, unless there is an exceptional circumstance as described in our terms and conditions.

Category: Payments

We accept all major credit and debit cards using our merchant service Paytriot.  We also accept Google and Apple Pay through WooPayments.

Category: Payments

Yes! You upon purchasing a ticket you will receive an order confirmation, and in the ‘Your Orders’ section of your account area you can see all draws you have entered. This is available to registered users only however, as the free entry route requires no registration and the entries are manually populated into the draw database.